Refund policy

 Return Policy

Upon arrival, please check your shipment. If there is any error in the shipment or if there are any damages, please immediately contact us at service@heartlandshops.com or call 408-245-2228.

Within 7 days of receiving your shipment (including holidays and weekends), we will provide online store credit for damaged products or erroneous shipments. After the 7-day period, the shipment is considered checked and complete. Exchange or store credit will no longer be available.

For products that are different from the web description, compromised product quality, or damaged during shipment, as long as the request is reasonable, we will try our best to accommodate.

 Changes to completed orders will not be accepted

Due to the order handling process, if you would like to add on more products after completing the order, it is recommended that you place a new order or purchase it next time; If there is a product to be canceled, the cancellation would not be accepted, or we will deduct 2.6%+30cent service fee.

*During Convid-19 pandemic, online purchases are not accepted for exchange to ensure everyone's health and safety.